Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we strive for perfection in every delivery; if your order arrives damaged or incorrect, we are committed to making it right. Please contact us within 48 hours of receipt to initiate a replacement or refund for any quality concerns.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or incorrect chocolate items immediately upon arrival to help us process your claim.

• 2.
  Contact Support

  Email our concierge team at [email protected] with your order number and the photos attached within 2 days of delivery.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a full refund or a fresh replacement shipment is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will expedite a new box of chocolates to your door or credit your original payment method, no return shipping required for food safety reasons.